JANUARY 2020 - PRODUCT UPDATE SUMMARY
The features below are included in the January product update, deployed on Thursday, January 16th, 2020. Click each header for more information.
We've added a new partition to the inbox for "Closed" messages (similar to "archiving"). You can now mark a conversation as "closed," moving it from your live inbox into the "closed" bucket, helping you to keep your inbox clean and current and allowing you to more easily manage your conversations. Closed messages can be re-opened if necessary, and customers can still respond to messages that are marked as closed.
Under the "Messaging" menu header, we've expanded out the options to include "sent" and "received" messages, giving you a list-view of all inbound and outbound messages with a "Quick reply" option next to each inbound message. This is designed to give users greater visibility of inbound messages, assisting those who wish to action all their inbound messages from a flat list.