Viewing Reports

In this article:

  • Instructions on locating and viewing reports in the web portal
  • Instructions on adding and removing columns to the data table in the report viewer
  • Explanations of the available data fields in each report


Sent message logs can be viewed in Detailed Reports by navigating to Reports > Detailed Reports


Steps to report on sent messages:

  1. Select a date range (up to 31 days) by clicking on the date at the top of the page.
    • Select a start and end date within a 31-day range OR select from one of the predefined datequick links
  2. Select the Account(s) for which you want the report to target - this is only possible when logged in to the parent account
  3. Select the status (or select all statuses) of the messages you wish to be included in the report
  4. Select the contact (if desired) to whom the targeted messages were sent
  5. If you wish to search on Metadata, click on the Advanced Filters option and select the metadata key here (e.g. Sender ID)
  6. Enter the Metadata value here (e.g. - if you have selected "Sender" as the metadata key, here you would enter the name or number of the sender)
  7. Click on Apply Filters

You can leave fields blank to include all values within each parameter; however, a date range is always required



Message Tables - Outbound

The outbound messages for the specified filter selections will be displayed in the "Sent (outbound)" tab. You can add or remove columns from the "Columns" dropdown list:


Available columns for the outbound table are as follows:

  • Timestamp - gateway timestamp of message processing time
  • From - source number
  • To - destination number
  • Format - message type
  • Message - message content
  • Status - message status
  • DeliveredTimestamp - carrier returned delivered timestamp
  • ReasonDescription - message status description
  • ReasonCode - message status code
  • Units - number of units consumed per message
  • Account ID - unique identifier of account
  • Message ID - unique message identifier returned from messaging gateway
  • Destination Country - destination country of recipient
  • Source Country - source country of sender
  • BroadcastId - unique identifier of broadcast
  • BroadcastName - name of broadcast
  • UserId - unique identifier of sending user
  • UserName - label and address of sending user


Message Tables - Inbound

Inbound messages for the specified filter selections are displayed in the "Received (inbound)" tab. Columns can also be edited for the inbound table:

Available columns for the inbound table are as follows:

  • Timestamp - gateway timestamp of message processing time
  • From - source number
  • To - destination number
  • Message - message content
  • Account ID - receiving account
  • Outbound Message ID - unique message identifier assigned to the original outbound message by the messaging gateway
  • Inbound Message ID - unique message identifier assigned to the inbound message by the messaging gateway
  • Format - format of the message
  • Source Country - the originating country of the inbound message
  • Destination Country - the destination country of the inbound message
  • Broadcast ID - unique identifier of outbound message broadcast
  • BroadcastName - name of broadcast
  • UserId - unique identifier of sending user
  • UserName - label and address of sending user

Notes:

  • Data will not be displayed if:
    • No messages sent within the date range specified
    • No messages corresponding to the applied filters were sent within the date range specified