Allowing duplicate contacts

In this article:

  • Instructions on how to allow contacts to be imported where the contact number already exisits in another contact profile in the web portal

There are some scenarios in which you may want to allow a number to be uploaded multiple times against different names (e.g. a school that needs to contact a parent on one number but referring to two different children in separate messages). 

By default, the Web Portal will automatically restrict duplicate numbers from being uploaded; however, this can be changed to allow duplicate numbers to be uploaded

Go to Account, then Account Settings:

To allow duplicate contacts, click on the toggle switch next to "Allow Duplicate Contacts":

Confirm your action:


  • Once you have turned this on, you will need to contact support ( if you want to turn it back off.
  • If you have contacts with duplicate numbers, you will be required to delete the duplicates prior to being able to switch this feature off.

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