Sending Messages

There are a few different methods that can be used to send messages in the Web Portal depending on your needs. Let's take a look...

(there are some important things to remember at the bottom of this article)

Quick Message

Just like sending a message from your own handset, Quick Message is an easy way to send ad hoc messages fast!

You will find a Quick Message link in the header bar of every page so it's always one click away.

It contains two simple fields:

  1. To - type a mobile number, contact name or group name – or combination
  2. Compose - type your message. The character count and credits are calculated as you type

Once you’re finished, simply hit Send now and your message will be processed! Simple!

Helpful Tips:

  • You can send to multiple contacts and/or groups with QuickMessage
  • You can add a simple opt-out message by clicking the “Opt-out message” button
  • Check the bottom of the message box to see how many characters and messages are being utilised for your send

"New Message" with preview

In the left-hand menu, click "Messaging" and then "New Message":

Next, select your sender ID. You can keep this as the default setting which is the shared numbers pool (i.e. a number chosen at random that will be different every time you send a broadcast), or you can choose a dedicated number or alpha tag (i.e. a brand or business name). Click each of these links for more information on how to obtain dedicated numbers and alpha tags.

Next, add your recipients. You can either do this by:

1. Typing contact numbers or saved contact names into the recipient field

2. Copying and pasting a list of numbers from a spreadsheet into the recipient field (see "Sending to a list of numbers) below)

3. Searching for contacts

4. Searching for contact groups

5. Importing from a CSV or XLSX file (see "Sending to a list of numbers) below)

Next, compose your message in the "Message Content" field. To add personalised fields such as first names, click on the Personalisation item and select the desired field from the dropdown (this will only work when sending to saved contacts or to an imported list with column headers). You will see that as you type, the message preview on the right will update in real-time:

Similar to the Quick Message function, you quickly can add an opt-out message using the "Add Unsubscribe" feature:

Use Opt-out Keywords when sending from a number to which the recipient can reply. If sending from an Alpha tag, the recipient cannot reply, so use the Opt-out link option instead in that case.

You can also choose to schedule your message or set it to be recurring. Read this article for more information on how this is done.

When you are happy with your message, click "Send"

Helpful Tips:

  • You can send to multiple contacts and/or groups
  • You can add a simple opt-out message by clicking the “Opt out message” button
  • If you are using personalisation, the preview will show you the content in line with the fields you are using (e.g. if you are sending to a saved contact who's first name is John and you type "Hi #Firstname# ..." the preview will show "Hi John")

Sending to a List of Numbers

To send the same message content to a large list of numbers, go to Messaging > New Message:

There are a few different ways you can add multiple numbers:

1. Paste Numbers

If you have a list of numbers in a spreadsheet, you can copy them directly from the spreadsheet and paste them into the “To” field:

2. Add Contacts / Groups

  • Click on “Browse Contacts” or “Browse Contact Groups” next to the “To” field
  • Tick the box next to each contact or group you want to add
  • You can search for specific contacts using the search box

3. Import from file

  • Click on “Import from file” above the “To” field
  • Either drag & Drop your contact list into the upload box, or click “browse” to search for your file (Note – you will need to ensure each contact number has the leading “Zero” at the start – you can do this by formatting the CSV column as “Text”)

The system will try to automatically detect the mobile number column from your imported data:

As previously, write your message in the message content field. You will notice that the personalised fields are now mirroring the column headers in your imported data file:

You can also choose to schedule your message or set it to be recurring. Read this article for more information on how this is done.

To see how the message will display on a recipient handset, you can click Send test. This allows you to send the composed message to yourself and/or a colleague without losing any of your data so you can continue with the send after vetting the message.

Once you are happy, simply click Send now

Important things to remember

If your messages are not sending correctly, check these important things to see if there are any errors with your broadcast:

  • If you are entering numbers in International format, you must include the "+" at the start of the prefix
    • E.g. for sending to Australian numbers, "614xxxxxxxx" will not work - but "+614xxxxxx" will work
  • If you are sending to numbers in the local country (e.g. sending to Australian numbers only, from Australia) then you do not need to add the international prefix
    • If you do add the international code, the send should still work; however, as mentioned above, you will need to ensure it is added correctly
  • If you are copying and pasting numbers into the recipient field, the web portal will automatically add the international prefix of whatever country you have set as your location, if this prefix is not already present in the number
    • E.g. your location is set as Australia, and you are copying numbers from an Excel spreadsheet where the numbers are stored as "4xxxxxxxx" (i.e. the leading zero is missing due to the cell format), then the web portal will automatically paste these numbers into the recipient field as "+614xxxxxxxx"
    • If your location is set as the UK, then these numbers would be automatically pasted with "+44" as the international prefix