Removing a User

In this article:

  • Instructions on how to remove a user from your account

If you are an admin on the parent account, you can remove a user from specific accounts without having to log in to that account.

Go to Account and then Users, and alongside the user you wish to upgrade, click on the ellipses (three dots) and select Edit profile:

In the following screen, look at the Account and sub account access section, where you will see the accounts and sub-accounts to which the user has access:

To remove a user from one of these accounts, click on Remove role on the right hand side of the relevant account item:

Account administrators can remove users from an account. Users that have been removed from an account can no longer access that account.

Steps to remove a user:

  • Go to Account>Users

  • Find the user (table columns can be sorted by clicking on the column header)
  • Click the ellipses corresponding to the user table row
  • Select Edit Profile 

  • Confirm your decision in the resulting modal

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