Reports FAQ

Can I check messages sent to a specific mobile number?


Yes. Here's how:

  • Go to Reports > Detailed Reports
  • Insert the full internationally formatted number in the number field (use the country dropdown if you need to change the country)
  • Click Apply

Any messages to and from that number will be displayed in the log tables. If you can't find the data you are looking for don't forget to check the date range.



How do I download a report of my message logs?


You can export a log report of messages sent and received by completing the following steps:

  • Go to Reports > Detailed Reports
  • Select the relevant date range by clicking on the start & end dates
  • Click on the “Email Report” button - this will only appear if there is data available for the date range specified:


  1. Enter the date range for your report
  2. Select the message status(es) on which you wish to include in your report (leaving this blank will default to all)
  3. Select the contact(s) who's messages you wish to include in your report (leaving this blank will default to all)
  4. Select the message direction of messages you wish to include in your report (default is "sent" - you can select "sent", "received" or both)
  5. Enter up to five email addresses to which the report will be sent


Click Email Report. Outbound and inbound logs are generated separately so if you have data in each table you will receive two separate emails with a CSV file in each



What is the difference between outbound messages and units used?


When viewing reports we display both outbound messages and units used:


Outbound Messages

The number of messages which have been sent within the specified date range.


Units Used

The number of message parts that have sent within the specified date range. One message can be made up of multiple message parts when a message exceeds 160 characters (GSM charset). So a message of 161 characters will equate to 2 units. For multipart messages, the units are then calculated in blocks of 153 to allow for concatenation (so the message is displayed as one long message on the recipient's handset)

If you include any non-GSM character in your message the character limit is reduced to 70 for the first message and blocks of 67 for multipart messages.